Frequently Asked Questions

Understanding why the calculator works the way it does will help you get the most out of it. Explore FAQ below. And let me know if there is anything I didn't cover.

Basics of Website Building

What is a layout?

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A layout is a page template that can be re-used. For instance, you would generally use a single product layout for every product on your site. Of cource, If you had a few really different products that require special treatment, you may need more than one product layout. unique page design template. Some layouts are very flexible and can be used for multiple kinds of pages. Others are very specific in how they work and are not re-usable for other purposes. For instance, your homepage or 404 page layout will likely be unique and only used once. But some of the sections of those pages could be re-usable. We call those "modules." Modules are like the lego blocks that make up layouts. In the design process the agency will showcase layout designs for the client to provide feedback on.

What are modules and module points and how do they work?

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Modules are simply a section of a web page. They are (potentially) re-usable componants that need to be designed and built to make a website. An example of a module would be a navigation bar, hero area, footer, etc. Module points on the other hand are a measure the effort needed to create a module. In the calculator a single module point is assigned a number of hours. You can edit this in the Advanced Menu. In the formula, low code and static sites are assigned less hours per module than a full custom website that involves lots of coding.

What is an integration?

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An integration connects your website to external services or tools. In somecases an integration is reffered to as a plugin, especially if we are talking about WordPress websites. Examples include contact forms connecting to email services, payment processing systems, CRM platforms, or newsletter signup tools. Features marked with [Integration] require dealing with third-party services. For the most part, I am assuming that these connections do not involve an API because that can cause a significant increase in hours that should be addressed explicitly in the scope of work.

What's the difference between "Content Entry" and "Content Migration"?

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Content entry refers to manually adding new content to your website, while content migration involves moving existing content from an old website to a new one. Migration often requires additional data processing, formatting, and quality checking.

Technical Aspects

What is a static website?

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A static website serves fixed HTML pages that are the same for every user. While they can include interactive elements, content changes require developer intervention. They're fast, secure, and ideal for informational sites but less suitable for frequently updated content.

What is a headless website?

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A headless website separates the content management system (CMS) from the front-end display. This allows for greater flexibility, better security, and faster performance. Content is managed in a separate system and delivered via API to the website.

What is a low code website?

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A low code website is built using platforms like Webflow, Squarespace, or WordPress with page builders. These tools provide visual interfaces for building websites with minimal coding. They're faster to build but may have limitations in customization.

Why do similar features have different costs across website types?

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Feature costs vary because:

  • Low code platforms often have pre-built components that take less time to implement
  • Custom development requires more coding and testing
  • Headless systems need additional integration work and often the backend of a headless site is more custom.
  • Different platforms require different expertise levels

Project Process

What is a "Journey Mapping Workshop"?

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A journey mapping workshop is a collaborative session where we map out how different users interact with your website. It helps identify user needs, pain points, and opportunities for improvement. This process ensures your website serves your actual users' needs rather than assumed needs.

Why do you separate "Strategy" from "Design"?

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Strategy and design are separated because they serve different purposes. Strategy focuses on planning, user experience, and content organization, while design focuses on visual elements, brand consistency, and user interface. Good strategy makes design more effective and purposeful.

How do "Stakeholder Meetings" affect the timeline?

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Stakeholder meetings are crucial checkpoints throughout the project. The calculator accounts for:

  • Number of stakeholders
  • Meeting frequency
  • Review periods
  • Feedback integration time
  • Decision-making processes

What is included in "Q/A Hours"?

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Quality Assurance (Q/A) hours cover:

  • Cross-browser testing
  • Mobile responsiveness
  • Feature functionality
  • Content accuracy
  • Link checking
  • Form testing
  • Security checks
  • Performance testing

What factors influence "Design Rounds"?

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Design rounds are affected by:

  • Brand complexity
  • Number of stakeholders
  • Design variations needed
  • Responsive requirements
  • Interactive elements
  • Content types
  • User interface complexity

Costs & Timeline

How are project hours calculated?

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Project hours are calculated based on several factors:

  • Number of layouts needed
  • Module points for features
  • Website type (affecting hours per module)
  • Strategy requirements
  • Design complexity
  • Additional services selected

How are "Rush Fees" calculated?

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Rush fees are percentage-based increases applied when projects need to be completed faster than standard timelines. They account for:

  • Overtime work
  • Resource reallocation
  • Priority scheduling
  • Additional team members
  • Increased coordination needs

What determines hourly rates?

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Hourly rates are based on:

  • Agency/freelancer experience level
  • Team size and composition
  • Technical expertise required
  • Geographic location
  • Project complexity

Additional Features & Considerations

What's included in "Additional Services"?

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Additional services complement the core website build:

  • Copywriting - Professional content creation
  • SEO Setup - Search engine optimization foundation
  • Accessibility Optimization - Making your site accessible to all users
  • Monthly Support - Ongoing maintenance and updates
  • Photography - Professional photo services

Why are there "Phase 2" options?

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I highly recomend building your website with the minimal features needed to launch. There is no such thing as a perfect website. Get it into the wild first, then work on those "Phase 2" features. Your project will go smoother and you will learn about what you actually need from your users before you start adding additional features. You can mark Features for Phase 2 when they are:

  • Not critical for initial launch
  • Complex additions that need planning
  • Features that depend on user feedback
  • Budget-conscious postponements
  • Dependent on other features being completed first

How does website type affect maintenance costs?

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Each website type has different maintenance implications:

  • Low code: Platform subscription fees, limited customization. You may need to employ an agency for support, but if you are somewhat web savy you may be able to get along by just using the service that provides the website for support.
  • Static: Minimal ongoing costs, developer needed for changes. Static sites rarely brake, but you will need a develper if you need to change it.
  • Custom: More control but requires technical maintenance. If you have a custom site, you should be paying for a support retainer.
  • Headless: Separate CMS and hosting costs, highest flexibility. If you have a custom headless site, you should be paying for a support retainer.

What affects "Website Launch" hours?

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Launch hours account for:

  • DNS configuration
  • SSL certificate setup
  • Server optimization
  • Content verification
  • Backup creation
  • Analytics setup
  • Final testing
  • Launch coordination

How does "Project Management Percentage" work?

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Project management percentage scales with project size because larger projects require:

  • More coordination between team members
  • Additional documentation and planning
  • Risk management and mitigation
  • Resource allocation and scheduling
  • Timeline tracking and adjustments
  • Budget monitoring and reporting
  • Stakeholder communication and management

What impacts the final price range?

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The final price range is determined by:

  • Total hours required for all features
  • Selected agency/freelancer rates
  • Feature and integration complexity
  • Timeline requirements (rush fees)
  • Additional services selected
  • Content migration needs
  • Ongoing maintenance requirements